Privacy Policy

Effective Date: January 1, 2025

Welcome to Ecohousehub. We specialize in soundproofing bedrooms in busy neighborhoods through double-glazed windows and acoustic foam solutions. Your privacy is of paramount importance to us, and this Privacy Policy outlines how we collect, use, protect, and share your personal information.

1. Information We Collect

At Ecohousehub, we collect various types of information to provide you with exceptional soundproofing services and improve your experience on our website. The information we collect includes:

1.1 Personal Information

  • Contact Details: Name, email address, phone number, and physical address when you request a consultation or quote for our soundproofing services
  • Property Information: Details about your bedroom, building structure, noise concerns, and neighborhood characteristics
  • Payment Information: Billing address and payment details when you purchase our double-glazed windows or acoustic foam products
  • Communication Records: Correspondence through email, phone calls, or contact forms regarding soundproofing consultations

1.2 Automatically Collected Information

  • Technical Data: IP address, browser type, device information, and operating system
  • Usage Data: Pages visited, time spent on our website, navigation patterns, and referral sources
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

Ecohousehub uses the collected information for the following purposes:

  1. Service Delivery: To provide soundproofing consultations, install double-glazed windows, and supply acoustic foam solutions tailored to your bedroom's specific needs
  2. Communication: To respond to inquiries, provide quotes, schedule installations, and offer customer support
  3. Order Processing: To process payments, deliver products, and manage service appointments
  4. Website Improvement: To analyze user behavior, optimize website functionality, and enhance user experience
  5. Marketing: To send newsletters, promotional offers, and information about new soundproofing solutions (with your consent)
  6. Legal Compliance: To comply with applicable laws, regulations, and legal processes
  7. Quality Assurance: To monitor service quality and customer satisfaction with our soundproofing installations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including installation contractors, payment processors, shipping companies, and marketing platforms. These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.


4. Data Security

Ecohousehub implements robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of sensitive data during transmission using SSL/TLS protocols
  • Secure storage systems with restricted access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and confidentiality
  • Firewalls and intrusion detection systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to implementing industry-standard protective measures.


5. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your information in a structured, commonly used format
  • Restriction: Request restriction of processing under certain circumstances
  • Objection: Object to processing of your personal information for specific purposes

To exercise any of these rights, please contact us using the information provided below.


6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyze website traffic, and personalize content.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality and cannot be disabled
  • Performance Cookies: Collect anonymous information about website usage and performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your online activity to deliver relevant advertisements

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.


7. Third-Party Links

Our website may contain links to third-party websites, including suppliers of soundproofing materials, acoustic testing services, or related resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.


8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take immediate steps to delete such information from our records.


9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with this Privacy Policy.


10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider factors such as:

  • The nature of the information collected
  • Legal and regulatory requirements
  • Warranty and service obligations
  • Dispute resolution needs
  • Business operational requirements

11. Changes to This Privacy Policy

Ecohousehub reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.


12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ecohousehub

Address: 45 Lorong M Telok Kurau, Singapore 425412

Email: [email protected]

Phone: +65 6738 1592

Your Trust Matters: At Ecohousehub, we are committed to protecting your privacy while delivering exceptional soundproofing solutions for bedrooms in busy neighborhoods. Thank you for trusting us with your personal information and allowing us to help create peaceful, quiet spaces through our double-glazed windows and acoustic foam installations.